What do I do if my account is locked or suspended?

What do I do if my account is locked or suspended?

Accounts can be locked for a few different reasons:

• Multiple failed sign-in attempts (a temporary lock — try again in 30 minutes).

• A suspected Terms of Service violation (e.g., duplicate accounts, location spoofing).

• An unresolved identity or eligibility issue.

To get help, submit a ticket through our support website: support.eazy6.com

1. Go to support.eazy6.com and choose Submit a Ticket.

2. Enter your details and describe the issue (include screenshots if possible).

3. In your ticket, include your account email address, approximately when you first saw the lock message, and any error text shown.

Our team responds within the SLAs listed in "What are your support hours?" Please don't create a second account while you wait — doing so may delay your recovery.

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