Account & Profile Management
What do I do if my account is locked or suspended?
Accounts can be locked for a few different reasons: • Multiple failed sign-in attempts (a temporary lock — try again in 30 minutes). • A suspected Terms of Service violation (e.g., duplicate accounts, location spoofing). • An unresolved identity or ...
Can I have more than one Eazy6 account?
No. Each player is allowed one Eazy6 account. Multiple accounts — whether under the same person's name, different names on the same device, or using the same phone number — are a violation of Eazy6's Terms of Service. Accounts identified as ...
How do I change my email address?
To update the email on your account: 1. Tap your profile icon → Account Settings → Email. 2. Tap Change Email and enter the new address. 3. Eazy6 will send a verification link to the new address. Open the link from the device where you're signed in ...
How do I change the phone number on my account?
Your phone number is how Eazy6 verifies sign-in, so changing it is a sensitive step. You can change it from inside your profile: 1. Tap your profile icon in the bottom-right of the app screen. 2. Tap Account Settings → Change Phone Number. 3. Tap ...
How do I delete my account?
If you want to delete your account permanently, you can do so directly from Account Settings. Steps: 1. Go to Profile → Account Settings → Delete Account. 2. Follow the on-screen prompts to confirm. Important — before you delete: • Account deletion ...
Need more help?
1. Tap “Need Help?” on the sign-in screen. 2. You can choose from: • I forgot my username • I can’t access my phone number • I forgot my password
I lost access to my phone number — how do I log in?
Steps to regain access: 1. On the Sign In screen, tap "Sign in with email." 2. Enter your verified backup email. 3. On the "Choose another way" screen, select one of three options: get a code via SMS, get a code via Email, or use your registered ...
I forgot my password — what should I do?
You can reset your password anytime from the Sign In screen. To reset your password: 1. Open the Eazy6 app. 2. Tap “Need Help?” on the Sign In screen. 3. Select “I forgot my password.” 4. Enter your username and tap Continue. 5. Choose how you want ...
I forgot my username — how can I recover it?
No worries — you can easily recover your username without needing to contact support. Steps to recover your username Open the Eazy6 app. Tap “Need Help?” on the Sign In screen. Select “I forgot my username.” Tap Continue. Enter the phone number ...
How do I authenticate my account?
Proposed Eazy6 uses a simple, secure authentication flow so only you can access your account. • SMS OTP (default): Most users sign in using a one-time passcode sent to their phone number. • Email OTP (backup): If you've set up and verified a backup ...
How do I update my profile information?
To update your profile information: 1. Open the Eazy6 app 2. Tap Profile 3. Select Account Settings From there, you can update: First name, Last name, Username, Email address, Phone number, Password, Gender, City, Address (used only to confirm ...