I didn't receive my OTP code

I didn't receive my OTP code

One-time passcodes are sent by text message and usually arrive within a few seconds. If yours hasn't arrived:

1. Wait 60 seconds. Some carriers have short delays.

2. Tap Resend on the sign-in screen after the timer runs out.

3. Check your signal. A bar or two of reception is usually enough, but deadzones can block SMS.

4. Check for SMS filters. Third-party spam-blocker apps sometimes catch codes from automated senders.

5. Confirm your phone number on file. Type carefully — a single digit off will send the code to someone else.

6. Toggle Airplane Mode off and on to reconnect to your carrier.

If you've exhausted these steps and still can't receive a code, use Sign in with Email if you have a backup email on file — or submit a ticket.

    • Related Articles

    • I can’t log in — what should I do?

      Try these quick fixes, in order: 1. Check your credentials • Make sure you’re using the correct email and the most recent password. • Tap Forgot Password to reset if needed (watch for the reset email in Spam/Promotions). 2. Confirm app + OS are up to ...

    • I can't log in

      A few reasons you might be unable to sign in, and what to do: • "Invalid phone number." Double-check the country code (+1 for the U.S.). Eazy6 is U.S.-only, so numbers from outside the U.S. will not work. • OTP code not arriving. Wait 60 seconds and ...

    • What should I do if the app won’t load or is crashing?

      Try these quick fixes in order: 1. Force quit and relaunch the app. Swipe Eazy6 closed from your device's app switcher, then reopen it. 2. Restart your device. A full restart clears temporary memory issues that can cause crashes. 3. Update the app ...

    • Why is my leaderboard rank different than I expected?

      A few things can cause a rank to look "off": • The contest hasn't settled yet. Leaderboard rank only includes points from settled contests. A contest isn't settled — and doesn't contribute to your rank — until after the last game in the contest ends ...

    • I don't see a contest I entered

      If a contest you remember entering isn't showing up in your My Contests tab: 1. Check Pending vs. Completed. The contest may have settled — open My Contests → Completed 2. Pull down to refresh on the My Contests tab. 3. Check the date range. The ...