Troubleshooting & Support
The app is slow or lagging
Common causes and fixes: 1. Restart the app. Force-close and reopen. 2. Check your connection. Switch between Wi-Fi and cellular. A stable 5G or LTE connection generally outperforms a weak Wi-Fi signal. 3. Free up device memory. Close other apps you ...
Why is my leaderboard rank different than I expected?
A few things can cause a rank to look "off": • The contest hasn't settled yet. Leaderboard rank only includes points from settled contests. A contest isn't settled — and doesn't contribute to your rank — until after the last game in the contest ends ...
I see a "something went wrong" error
Generic errors usually fix themselves with a restart. Try: 1. Pull down to refresh on the current screen. 2. Force-close and reopen the app. 3. Check your internet connection — the app needs a stable connection for contest and scoring data. 4. Sign ...
Push notifications aren't working
If Eazy6 notifications aren't arriving, check both sides: iOS side: 1. Open Settings → Notifications → Eazy6. 2. Confirm Allow Notifications is on. 3. Confirm at least one alert style (Lock Screen, Notification Center, Banners) is enabled. In-app ...
I didn't receive my OTP code
One-time passcodes are sent by text message and usually arrive within a few seconds. If yours hasn't arrived: 1. Wait 60 seconds. Some carriers have short delays. 2. Tap Resend on the sign-in screen after the timer runs out. 3. Check your signal. A ...
I can't log in
A few reasons you might be unable to sign in, and what to do: • "Invalid phone number." Double-check the country code (+1 for the U.S.). Eazy6 is U.S.-only, so numbers from outside the U.S. will not work. • OTP code not arriving. Wait 60 seconds and ...
I don't see a contest I entered
If a contest you remember entering isn't showing up in your My Contests tab: 1. Check Pending vs. Completed. The contest may have settled — open My Contests → Completed 2. Pull down to refresh on the My Contests tab. 3. Check the date range. The ...
My contest hasn't settled yet — what do I do
Contest points are only awarded after the contest settles, which happens after the last game in the contest ends, and our data feed provider delivers official final statistics. If your contest hasn't settled yet: 1. Check the game schedule. Has the ...
How do I contact Eazy6 support and what are the expected response times?
Best way — and the only way — to reach us: Submit a ticket through your account profile in the Eazy6 Sports app. Profile → Help and Support → Submit a Ticket What to include for the fastest resolution: • Issue type (Account, Scoring, Contest, ...
What should I do if the app won’t load or is crashing?
Try these quick fixes in order: 1. Force quit and relaunch the app. Swipe Eazy6 closed from your device's app switcher, then reopen it. 2. Restart your device. A full restart clears temporary memory issues that can cause crashes. 3. Update the app ...
I can’t log in — what should I do?
Try these quick fixes, in order: 1. Check your credentials • Make sure you’re using the correct email and the most recent password. • Tap Forgot Password to reset if needed (watch for the reset email in Spam/Promotions). 2. Confirm app + OS are up to ...